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Cancellation Policy

WE DO NOT CHARGE FLAT RATES. All services are billed per hour, per cleaner, at the rate discussed with your booking specialist or the applicable rate below. Any time provided when booking is an estimate only. If your appointment takes longer than estimated, you will be charged for the actual hours worked by the cleaning team. To cancel or reschedule, please contact us at least 24 hours in advance. Cancellations within 24 hours are subject to a fee equal to 50% of the estimated appointment cost. For new clients, please contact us for an approximate quote based on your home size and cleaning needs. Regular Rates (unless a promotion or different rate was previously agreed) Residential Deep Cleaning: $55/hr/cleaner + GST Move-In/Move-Out: $55/hr/cleaner + GST Residential Basic Cleaning: $55/hr/cleaner + GST Recurring Residential (weekly/bi-weekly/monthly): $49/hr/cleaner + GST Commercial Cleaning: $55/hr/cleaner + GST Quotes and website prices are estimates only. Your final invoice is based on the applicable hourly rate, number of cleaners and actual time worked. Depending on our schedule, we may send additional cleaners, which reduces the time spent at your property. Billing is based on total labour hours. All new clients must have a valid card on file to book any service. We accept e-transfer or cheque. Credit card payments are available upon request and are subject to a 3% processing fee. Please contact us to enable credit card payment. No cash payments. If our team arrives but cannot access the property, a $90 + GST no-show fee applies. This includes incorrect entry codes/keys, no answer at the door, or being unable to reach you. Invoices must be paid within 7 days of the appointment date. Late payments are subject to a $1.50/day late fee. By booking, you agree to the pricing, cancellation, access and payment conditions above.

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